How to request deletion
Email privacy@carenavigatortech.com with subject line Account Deletion Request or Data Deletion Request.
What to include in your email
- App name (e.g. MedNear)
- Your account identifier — phone number, email address, or pharmacy ID
- Whether you want to delete your full account or only specific data
MedNear — what gets deleted
Upon a verified deletion request for a MedNear account:
- Availability reports — deleted within 7 days
- Pharmacy claim data (owner name, phone, email, uploaded verification documents) — deleted within 30 days
- Device identifier hash (used for spam prevention) — deleted within 30 days
- Subscription contact information (name, email, phone provided for billing) — deleted within 30 days
What is retained after deletion
- Payment transaction references — retained for up to 90 days for legal and audit compliance, then permanently deleted. Card and bank details are never stored by MedNear; they are managed solely by our payment processor (Chapa).
- Aggregated, anonymized availability statistics that cannot be linked to any individual are retained indefinitely.
Delete specific data without closing your account
You may request deletion of specific data (for example, your availability reports or uploaded pharmacy documents) without closing your account. Specify the data type you want deleted in your email. We will confirm completion within 30 days.