Privacy Policy

Last updated: January 2026

CareNavigatorTech ET PLC ("CareNavigatorTech", "we", "us", or "our") operates mobile applications including MyHome Ethiopia, MedNear, CareNear, and ServicePulse. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications.

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect:

• Name and contact information (email, phone number)
• Account credentials
• Profile information you choose to provide
• Location data (with your permission)

1.2 Usage Information

We automatically collect certain information when you use our apps:

• Device information (model, operating system)
• App usage patterns and preferences
• Search queries and viewed content
• Crash reports and performance data

2. How We Use Your Information

We use collected information to:

• Provide and improve our services
• Personalize your experience
• Process transactions
• Send service-related communications
• Respond to your inquiries
• Analyze usage patterns to improve our apps
• Prevent fraud and enhance security

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in app operations
• Other users when you choose to interact (e.g., contacting a property owner)
• Legal authorities when required by law
• Business partners with your consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Opt-out of marketing communications
• Withdraw consent for location sharing

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion at any time through the app settings or by contacting us.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@carenavigatortech.com
• Phone: +251 911 000 000
• Address: Addis Ababa, Ethiopia